Shipping Delivery Policy
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING DELIVERY OPTIONS?
- Free Shipping
We offer free Standard Shipping on all orders. - Global Shipping
We support global shipping of all items in our online store to permitted countries. Items will be handled and processed within 2 working days from Singapore, Hong Kong, or California.
Delivery time depends on the method of delivery chosen and the destination country.
Free Shipping Worldwide: We offer FREE regular shipping worldwide. Please note this option is unregistered and does not come with a tracking number. If you choose this option, AARI Pte Ltd and SuperSlyde will not be held responsible for any parcels lost in the mail.
Registered Shipping & Handling: For additional peace of mind, we also provide registered mail options to allow tracing of parcel delivery for a flat fee of only SGD$3 wherever you live.
Shipping Package: All products will be shipped in discreet plain envelopes, sent by Abra Advanced Research International Pte Ltd.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Standard Shipping is valid on international orders.
For information about the customs process:
- Email: contact@superslyde.com
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
[Order Fulfillment]
The Customer care team
We want our customers to have a great shopping experience, but we do realize that from time to time, things can go wrong. We have made sure you can find information you need as quickly and easily as possible. In the event you do not find the answer you are looking for, then our Customer Care Team are on hand to help. Simply email them via contact@Superslyde.com. We will inform you that your query that has been received.
Has my order been shipped yet?
As soon as your order has been dispatched, you will be notified by our SuperSlyde team and sent an email to confirm it is on the way. All our orders will be sent in discreet plain envelopes. As a general guide, all orders will be shipped within 1-2 business days of the time you order from our Singapore, Hong Kong or California office.
From there, it should be delivered within the timescale as advertised.
If you have any further questions or comments, you may contact us by:
- Email: contact@superslyde.com
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: contact@superslyde.com